Support
Get back to the shoot.
Help with setup, connections, your account, and billing. Choose a topic below or contact us directly.
Help categories
What can we help with?
Quick Start
Install the applications, allow permissions, assign your Capture One session, and create your first Set.
Open guide PAIRMobile Connection
Request access from the iPhone or iPad on the trusted local network, then approve it on the Mac. Apple Watch uses its paired iPhone's approved connection, with no separate Watch approval.
Open guide CAMCamera Connection
Review camera assignment, cable health, Capture One status, and the selected session.
Open guide SIGNINSign In & Missing Access
Check your signed-in email, subscription, and registered devices if Mac or Suite access is missing.
Open account DEVICESRegistered Devices
Sign in with your Capture Companion account on a new device. Review registered devices or deactivate one from your website account page.
Manage devices UPGRADEMac-to-Suite Upgrade
Need iPhone, iPad, or Apple Watch access? Contact Support to change your existing Mac subscription to Suite without starting a second subscription.
Ask about a plan change STRIPEPayments & Cancellation
Paid subscriptions are purchased on this website through Stripe. Sign in to manage payment details, view invoices, or cancel renewal.
Manage billing TRIAL7-Day Free Trial
Eligible new accounts can try the app without payment details. The trial ends automatically, licensed features stop, and nothing is charged unless you choose a paid plan.
Compare plans FOLDERSFolder Access
Mobile folder comparison needs its own approval on the Mac. Control access alone does not grant permission to browse folders or drives.
Review access stepsContact support
Send the details that help reproduce the issue.
For application issues, include the device, operating-system version, Capture Companion version, Capture One version, camera model, and the last step that worked. For account issues, include the email used to subscribe. Do not send passwords, verification codes, or full payment-card details.
support@capturecompanion.app →